MSc

MSc Retail Banking Operations

Open an account file a supervisor can review

Online & New Capital Campus

4 Semesters (2 Years)36 creditsEnglish

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Overview

Onboarding, a complaint, and a suspicious activity note as a process. Not a regulator's licence. Fully online. MSc Retail Banking Operations is taught as one award, not a list of unrelated modules. The published length is 4 Semesters (2 Years), and the credit total is 36. Students move from Open through Open; Fee; Complaint; Escalate; Vulnerable; Account file, and finish on Account file. Each course has a question, a method, and a submission. In this field, students read a set of figures, build a small case, and state which assumption moves the result. Reading is financial statements, a recognition note, and a risk report. The artefact a marker expects is a recommendation that separates the decision, the numbers, and the risk. The award is built so that a graduate can do the following in practice: Open a file Explain a fee Write a complaint reply Teaching assumes the student can read a source, attempt a problem before the seminar, and revise after feedback. Attendance at live seminars is part of the design. The capstone or final course must use the methods of the earlier courses; a project that ignores them does not pass. This course does not confer an accounting, audit, or financial-services licence. The pages for each course name the topics that are examined. Those topics are the syllabus. A brochure line is not a substitute for them.

The credit total on this page is the sum of the courses in the curriculum. Assessment is the work named on each course.

Who This Programme Is For

Operations leads
Onboarding analysts
Complaints officers
Contact supervisors

Faculty spotlight

Imperial University in Cairo supervises the courses and the final assessed file. Supervision is assigned from the school that owns the award.

How you can study

Digital only

Study online

100% tuition-free online

Online tuition is completely free. Study from anywhere in Egypt, the Arab region, and worldwide with full digital flexibility.

✦ Tuition: £0 / $0
✦ Examinations are free. There is no exam fee.
✦ Learn from anywhere · Live online seminars

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What You Will Learn

Open a file
Explain a fee
Write a complaint reply
Escalate a concern
Submit the file

Curriculum

Stage 1 — Methods and cases

Code	Course	Credits · hours
RBO501	Open Open (RBO501) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Open as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence. RBO501-M1 · Statements: income, position, and cash — Open RBO501-M2 · Recognition, ratios, and what the numbers cannot show — Open RBO501-M3 · Cash flows, discount rates, and sensitivity — Open RBO501-M4 · Market, credit, and operating risk — Open RBO501-M5 · Controls, exceptions, and reporting — Open RBO501-M6 · An investment or operating recommendation — Open	6 · 60 h
RBO502	Fee Fee (RBO502) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Fee as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence. RBO502-M1 · Statements: income, position, and cash — Fee RBO502-M2 · Recognition, ratios, and what the numbers cannot show — Fee RBO502-M3 · Cash flows, discount rates, and sensitivity — Fee RBO502-M4 · Market, credit, and operating risk — Fee RBO502-M5 · Controls, exceptions, and reporting — Fee RBO502-M6 · An investment or operating recommendation — Fee	6 · 60 h
RBO503	Complaint Complaint (RBO503) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Complaint as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence. RBO503-M1 · Statements: income, position, and cash — Complaint RBO503-M2 · Recognition, ratios, and what the numbers cannot show — Complaint RBO503-M3 · Cash flows, discount rates, and sensitivity — Complaint RBO503-M4 · Market, credit, and operating risk — Complaint RBO503-M5 · Controls, exceptions, and reporting — Complaint RBO503-M6 · An investment or operating recommendation — Complaint	6 · 60 h

Code

Course

Credits · hours

RBO501

Open

Open (RBO501) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Open as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence.

RBO501-M1 · Statements: income, position, and cash — Open
RBO501-M2 · Recognition, ratios, and what the numbers cannot show — Open
RBO501-M3 · Cash flows, discount rates, and sensitivity — Open
RBO501-M4 · Market, credit, and operating risk — Open
RBO501-M5 · Controls, exceptions, and reporting — Open
RBO501-M6 · An investment or operating recommendation — Open

6 · 60 h

RBO502

Fee

Fee (RBO502) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Fee as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence.

RBO502-M1 · Statements: income, position, and cash — Fee
RBO502-M2 · Recognition, ratios, and what the numbers cannot show — Fee
RBO502-M3 · Cash flows, discount rates, and sensitivity — Fee
RBO502-M4 · Market, credit, and operating risk — Fee
RBO502-M5 · Controls, exceptions, and reporting — Fee
RBO502-M6 · An investment or operating recommendation — Fee

6 · 60 h

RBO503

Complaint

Complaint (RBO503) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Complaint as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence.

RBO503-M1 · Statements: income, position, and cash — Complaint
RBO503-M2 · Recognition, ratios, and what the numbers cannot show — Complaint
RBO503-M3 · Cash flows, discount rates, and sensitivity — Complaint
RBO503-M4 · Market, credit, and operating risk — Complaint
RBO503-M5 · Controls, exceptions, and reporting — Complaint
RBO503-M6 · An investment or operating recommendation — Complaint

6 · 60 h

Stage 2 — Practice and project

Code	Course	Credits · hours
RBO504	Escalate Escalate (RBO504) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Escalate as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence. RBO504-M1 · Statements: income, position, and cash — Escalate RBO504-M2 · Recognition, ratios, and what the numbers cannot show — Escalate RBO504-M3 · Cash flows, discount rates, and sensitivity — Escalate RBO504-M4 · Market, credit, and operating risk — Escalate RBO504-M5 · Controls, exceptions, and reporting — Escalate RBO504-M6 · An investment or operating recommendation — Escalate	6 · 60 h
RBO505	Vulnerable Vulnerable (RBO505) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Vulnerable as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence. RBO505-M1 · Statements: income, position, and cash — Vulnerable RBO505-M2 · Recognition, ratios, and what the numbers cannot show — Vulnerable RBO505-M3 · Cash flows, discount rates, and sensitivity — Vulnerable RBO505-M4 · Market, credit, and operating risk — Vulnerable RBO505-M5 · Controls, exceptions, and reporting — Vulnerable RBO505-M6 · An investment or operating recommendation — Vulnerable	6 · 60 h
RBO506	Account file Account file (RBO506) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Account file as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence. RBO506-M1 · Statements: income, position, and cash — Account file RBO506-M2 · Recognition, ratios, and what the numbers cannot show — Account file RBO506-M3 · Cash flows, discount rates, and sensitivity — Account file RBO506-M4 · Market, credit, and operating risk — Account file RBO506-M5 · Controls, exceptions, and reporting — Account file RBO506-M6 · An investment or operating recommendation — Account file	6 · 60 h

Code

Course

Credits · hours

RBO504

Escalate

Escalate (RBO504) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Escalate as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence.

RBO504-M1 · Statements: income, position, and cash — Escalate
RBO504-M2 · Recognition, ratios, and what the numbers cannot show — Escalate
RBO504-M3 · Cash flows, discount rates, and sensitivity — Escalate
RBO504-M4 · Market, credit, and operating risk — Escalate
RBO504-M5 · Controls, exceptions, and reporting — Escalate
RBO504-M6 · An investment or operating recommendation — Escalate

6 · 60 h

RBO505

Vulnerable

Vulnerable (RBO505) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Vulnerable as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence.

RBO505-M1 · Statements: income, position, and cash — Vulnerable
RBO505-M2 · Recognition, ratios, and what the numbers cannot show — Vulnerable
RBO505-M3 · Cash flows, discount rates, and sensitivity — Vulnerable
RBO505-M4 · Market, credit, and operating risk — Vulnerable
RBO505-M5 · Controls, exceptions, and reporting — Vulnerable
RBO505-M6 · An investment or operating recommendation — Vulnerable

6 · 60 h

RBO506

Account file

Account file (RBO506) is a 6-credit course on MSc Retail Banking Operations, with 60 notional learning hours. By the end, students can read a set of figures, build a small case, and state which assumption moves the result, using Account file as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses financial statements, a recognition note, and a risk report. Seminar time is for the decision, not for reading the materials aloud. Assessment is a recommendation that separates the decision, the numbers, and the risk. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer an accounting, audit, or financial-services licence.

RBO506-M1 · Statements: income, position, and cash — Account file
RBO506-M2 · Recognition, ratios, and what the numbers cannot show — Account file
RBO506-M3 · Cash flows, discount rates, and sensitivity — Account file
RBO506-M4 · Market, credit, and operating risk — Account file
RBO506-M5 · Controls, exceptions, and reporting — Account file
RBO506-M6 · An investment or operating recommendation — Account file

6 · 60 h

Career Paths

Branch operations lead
Onboarding analyst
Complaints officer
Financial crime assistant
Contact centre supervisor

Programme Highlights

6 courses, 36 credits
Capstone: Account file
A file, not a banking licence
Not a professional licence

Assessment

Modules are assessed through a published mix of coursework, applied projects, and examinations. Exam windows are announced in advance so students in other time zones are not forced into overnight sittings. Alternative arrangements are available where documented.

Admission requirements

Academic entry

A bachelor's degree from a recognised institution, or equivalent professional standing considered by admissions

English language

English sufficient for postgraduate study, or evidence of prior English-medium study

Documents

A statement of about 500 words on why this award fits your work
Two references, academic or professional
A CV showing study and relevant work

Programme questions

How long is the MSc Retail Banking Operations?

The published duration is 4 Semesters (2 Years). Teaching language: English. Actual time-to-complete depends on mode and any recognised prior learning.

Can I study this from my country?

You may study this award fully online from your country, or — where published — on campus at IUC. Online study does not require a student visa. Campus study may.

What does it cost?

Degree tuition for this award is published as £0 / tuition-free on the online pathway. Examination or administrative fees may apply at checkout — never an annual tuition invoice. Check the Fees page for any extras.

What are the entry requirements?

Requirements are grouped on this page (academic, English, documents). Equivalent qualifications are considered. English may be waived after prior English-medium study.

How is the programme assessed?

Assessment is typically a mix of coursework, projects, and examinations. Doctoral awards include a thesis or dissertation and an oral examination. Details sit in the programme specification and module outlines.

Will this award be recognised where I live?

Recognition of the award for local employment, professional licence, or ministry attestation is decided by your employer or regulator. Imperial University in Cairo publishes verification pages for certificates. We do not claim automatic equivalence in every country.

How do I apply?

Start an application on this website. Progress is saved from the first step. Admissions: admissions@iucairo.co.uk.

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